Growing up in northern New Jersey, Ryan Paquin dreamed of working on Wall Street.
“Ever since I was four years old,” he remembers.
After graduating from Salisbury University with a degree in finance, Ryan landed a position as a trader on the American Stock Exchange. He enjoyed his work, yet, when the Twin Towers fell on September 11, 2001, Ryan’s plans were thrown out the window. Ryan was in the World Trade Center on that fateful day, and while he escaped with his life, the life-changing nature of that event had enduring effects. Ultimately, Ryan and his wife, Kristin, decided to move their family to Maryland. “I didn’t care what I did for a living, but I knew that I wanted to be happy, spend time with family, and be with my wife,” Ryan explains.
Kristin had worked for a mortgage company in the past and she introduced Ryan to her former boss. While he didn’t know much about the industry at the time, Ryan decided to jump in. He learned quickly, and just six months later, he was running his own branch office.
“It is hard to believe that it has been over 18 years,” Ryan says.
Today, Ryan is the Branch Manager of First Home Mortgage in Crofton, Maryland. First Home Mortgage does all of its processing, underwriting, and closing in-house, enabling them to remain in control of every aspect of the loan process. Ryan and his team offer all loan types — conventional, VA, FHA, USDA, and local, state, and federal programs.
“I love this business, and, more importantly, I love who I do it with. My partner, Ryan Vitielliss, and my assistant, Heather Oaks, have been with me 10 and 11 years, respectively, and we have grown the team to six members and the branch to thirty-four employees. They are like family to me. I couldn’t imagine doing this without them.”
“We work with clients to educate them on homeownership, walk them through the process, and try to make it a one-of-a-kind experience,” Ryan continues. “We are proud to be the number-one lender and the number-one team in the state for the Maryland Mortgage Program.”
Ryan’s success is derived from a simple philosophy: he serves others above all else.
“People come first,” Ryan explains. “It is that simple.”
When Ryan brings on a new team member, he has them do an exercise. They are instructed to consider and then write down the perfect mortgage process for the person that they care about most — their mother, husband, or daughter, for example.
“What does it look like? How do they feel? What are the steps in the process? When people break it down and understand how emotional of a decision it is to buy a home, they can be more empathetic throughout the process,” Ryan says. “This truly allows us to create an experience that is unrivaled. When you combine that with a tireless work ethic, amazing proprietary systems, and constant communication, nothing else compares.”
In Life, In Business
Ryan and Kristin have now been married for 20 years. They have three children, Kylie, Kenna, and Brett. Together, they enjoy traveling — and particularly enjoy cultural immersion. “We love to travel,” Ryan says. “Take off-the-beaten-path trips and immerse our family in the culture of a foreign country. We love the beach and the outdoors, and we enjoy watching our kids play sports.”
In business, Ryan’s greatest aspiration is that each of his clients gets the quality of service that he would expect his loved ones to receive. He truly cares, and that makes all the difference to his clients.
“We care. We don’t look at a client as a number or a transaction. Our goal is to help as many people as we can attain homeownership because we really believe it is in their best interest. Zig Ziglar said it best, ‘If you help enough people get what they want, you will get what you want.’”
First Home Mortgage Corporation is a licensed, full-service, residential lender. For more information, please visit www.rpaquin.firsthome.com.