When Ken Humphreys bought a house in Virginia about 15 years ago and had his first inspection done, he was surprised by the lack of attention and service he received as the customer.
“The inspector didn’t want me to go around the home with him. And after I moved in, when I followed up with him for some advice, he simply said, that’s not my job,” Ken explains. As a lifelong carpenter and the owner of his own construction company, Ken knew he could do better.
Ken comes from a family of laborers. He grew up in a small town in England on the English/Welsh border, where his grandfather was a farmer and his father was a carpenter. Ken started out as a slate roofer in high school at 16 years old and entered a woodworking apprenticeship for a stair and molding company while in college. He came to the United States in 2000 with his then fiancée, who was from Virginia. When the relationship didn’t work out, Ken took six months off to travel the world from England to Indonesia, Australia, and New Zealand, before ending back up in Virginia.
Deciding he wanted to stay in Virginia, Ken returned and applied for permanent residency. He worked as a cabinet maker and lead carpenter for a construction company and helped build 12 custom homes in Virginia before starting his own company in 2003. Ken also started a coaching company at the same time, working as an independent trainer/coach in field hockey, rugby, soccer, and martial arts as a black belt in jujitsu.
After experiencing that dreadful home inspection in 2006, Ken looked into what it took to become a home inspector in Virginia. “At the time, the requirements were basically nothing,” he says. So, Ken got trained at American Home Inspection Training School, passed his national exam, joined American Society of Home Inspectors, and shortly afterwards got his state license, and radon and termite certifications.
Ken set out as an independent home inspector while still working in construction. He was later recruited by a multi-inspection business and went full-time. Having completed over 7,000 inspections and developed an excellent reputation among others in the industry, Ken was recruited by BPG Inspections to be the market leader of Maryland, D.C., and Virginia. “BPG appealed to me because they were a Fortune 500 company owned by Fidelity National Financial and were very interested in how I see the market and how I would run a new team in one of the hottest parts of the country for real estate. They gave me free reign to build the business in the area the way I believed it should be done,” Ken explains. Ken promised the CEO that within two years, he would have a million-dollar marketplace in Virginia and D.C. When he achieved this after two years, they offered him the Maryland market to manage.
“My goal is not set on numbers or money, I mean, that’s what the companies work on, but mine is to have a large team of seasoned, educated inspectors that can give every type of inspection service needed at once, so all a customer has to do is pick up the phone once and have someone come out who can do everything and explain things and educate the customer,” Ken says.
Ken runs a team of 19 inspectors with over 200 years of combined experience in the area, having performed over 100,000 inspections in the DMV and millions around the country, to date. As a Fortune 500 company with strong roots in the area, BPG is a full-service home inspection business that offers 24/7 online booking and a free infrared scan with each inspection. And if there is a service they do not currently provide, but is needed, Ken says he will look at adding it as they continue to grow.
“Both myself and my team take a personal, hands-on approach to helping the buyer with what is such an important purchase. We strive to cover as much of the home as possible while educating the buyer about the systems and maintenance of the home. We offer a 90-day, money-back guarantee and will, of course, pick up the phone to answer any questions about the home even years later,” Ken emphasizes.
While working close to 90 hours a week in the busy season doesn’t leave much free time for Ken, when he does break away, he enjoys spending time with his wife, Crista, and their two little boys, Charlie (4) and Anthony (3). He also loves to play golf, work out, and watch Premier League matches when he can — especially when his team, Liverpool (You’ll Never Walk Alone), is playing.
For more information or to contact BPG Inspections, visit www.bpginspections.com or call 800-285-3001. They can also be found on Facebook as “BPG Inspections – DMV.”
“My success will be reviewed when my career comes to an end and I look back at where I started and where I finished. Until that point, we strive to keep bettering ourselves and providing a service that people need, want and value.”